BRH supply all tenants with a 24/7 '0330' maintenance hotline number in order to report maintenance as well as a convenient smart phone app. The quickest way to report maintenance will always be via the app. Once an issue has been logged we will follow the set maintenance procedures for your property to ensure a repair takes place in a satisfactory timescale.
Upon being informed of an issue we shall contact the landlord to seek permission to carry out the repair and contact the relevant contractor who will resolve the issue. Please note that some landlords may nominate their own contractors to carry out their repair work. Once a decision has been made by the landlord, either a member of the BRH team or the contractor will contact you to arrange for a convenient time to carry out the repair work. Please note that if you cannot agree a time then the contractor will advise you of the time he will be visiting the property and he will be issued with a set of keys by BRH for access. In this event you will be given a minimum of 24 hours notice.
In emergency situations the same process applies, however should the landlord be un-contactable, BRH will endeavour to resolve the issue on their behalf.
If you would like to submit a request for works to the property that are not classed as maintenance or repair, we will approach the landlord on your behalf and seek permission for a quote to be gained. Please note that no guarantees can be made by us that the landlord of the property will agree to your request.
To fully understand your Landlords obligations, your obligations as a tenant and how BRH will manage any maintenance issues at your property please read the following Maintenance Mandate.